Booking with Checktofly© is simple:
Directly from our website, previously registering as a client.
Reservations must be confirmed no later than 48hrs before the scheduled flight date so we can properly manage the service.
Once the reservation is made, we will confirm the time of collection of your luggage through the email or telephone indicated.
The luggage collection time may be modified when notified at least 8 hours before the departure time of the flight, without any surcharge.
Notify us of the changes through our website in the section "Pick-up data modifications".
Yes, as long as it is notified with a minimum of 24 hours before the departure of the flight.
In case you have special baggage, golf clubs, bikes, musical instruments, etc, please indicate in the boking process in the section DATA OF THE SERVICES "Special luggage". We recommend consulting the regulations of your airline through its website.
Of course. See the section "Terms and Conditions" which explains how to do it, and if cancellation fees are applicable.
Please send an email to: firstname.lastname@example.org or through the website in the section "Contact Us"
Checktofly© applies strict security procedures based on the National Security Plan (PNS) established to all airlines, that forces us to exercise caution with regard to transport and luggage storage.
We have a service protocol to solve any incident. The section "Term and Conditions" inform you about the economic compensation for delay or theft of checked baggage.
Our agents verify that there are not external damages at baggage prior to accept them. If a defect is detected proceed to take at identification Limited release. Once the luggage is delivered at the airport, the airline is ultimate responsible for any possible damage or loss.
Any luggage not contracted can be checked-in on-site by paying the cost of the service with the corresponding surcharge (see Terms and Conditions).
However, if you have already made the payment of the reservation but the service has not been made yet, contact us indicating your reservation code so that, we can add and charge the additional luggage to the main service.